Training, Other Qualifications & Advancement for Computer Support Specialists and System Administrators

Computer tech schools & IT training programs in:

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Alternative Courses of Study:

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Due to the wide range of skills required, there are a multitude of ways workers can become a computer support specialist or a systems administrator. While there is no universally accepted way to prepare for a job as a computer support specialist, many employers prefer to hire persons with some formal college education. A bachelor's degree in computer science or information systems is a prerequisite for some jobs; however, other jobs may require only a computer-related associate degree. For systems administrators, many employers seek applicants with bachelor's degrees, though not necessarily in a computer-related field.

Many companies are becoming more flexible about requiring a college degree for support positions because of the explosive demand for specialists. However, certification and practical experience demonstrating these skills will be essential for applicants without a degree. Completion of a certification training program, offered by a variety of vendors and product makers, may help some people to qualify for entry-level positions. Relevant computer experience may substitute for formal education.

Beginning computer support specialist start out at an organization dealing directly with customers or in-house users. Then, they may advance into more responsible positions in which they use what they learn from customers to improve the design and efficiency of future products. Job promotions usually depend more on performance than on formal education. Eventually, some computer support specialists become applications developers, designing products rather than assisting users. Computer support specialists at hardware and software companies often enjoy great upward mobility; advancement sometimes comes within months of initial employment.

Entry-level network and computer systems administrators are involved in routine maintenance and monitoring of computer systems, typically working behind the scenes in an organization. After gaining experience and expertise, they often are able to advance into more senior-level positions in which they take on more responsibilities. For example, senior network and computer systems administrators may present recommendations to management on matters related to a company's network. They also may translate the needs of an organization into a set of technical requirements, based on the available technology. As with support specialists, administrators may become software engineers, actually involved in the designing of the system or network, not just the day-to-day administration.

Persons interested in becoming a computer support specialist or systems administrator must have strong problem-solving, analytical, and communication skills because troubleshooting and helping others are a vital part of the job. The constant interaction with other computer personnel, customers, and employees require computer support specialists and systems administrators to communicate effectively on paper, via e-mail, or in person. Strong writing skills are useful when preparing manuals for employees and customers.

As technology continues to improve, computer support specialists and systems administrators must keep their skills current and acquire new ones. Many continuing education programs are offered by employers, hardware and software vendors, colleges and universities, and private training institutions. Professional development seminars offered by computing services firms also can enhance one's skills.